Online Mental Health Consultation — Ireland
Confidential, non-judgmental online consultation for anxiety, low mood, stress, sleep difficulties, and burnout. Initial assessment, prescription review, and onward referral as needed.
About mental health concerns
Mental-health concerns — including depression, anxiety, stress, sleep difficulties, and adjustment to life events — are very common. Per HSE National Mental Health Information data, around 1 in 5 adults in Ireland experiences a mental-health concern in any given year. These conditions are treatable, and most people respond well to evidence-based intervention. Seeking help early is associated with better outcomes.
Symptoms and signs
Mental-health concerns present differently in different people. Common signs include:
- Persistent low mood, loss of interest, or feeling empty
- Excessive worry, fear, or feeling on edge
- Sleep disturbance — difficulty falling asleep, staying asleep, early waking
- Changes in appetite or weight
- Difficulty concentrating or making decisions
- Feeling worthless, guilty, or hopeless
- Physical symptoms — fatigue, headaches, gut symptoms
- Social withdrawal or relationship difficulties
- Thoughts of self-harm or suicide — always warrants urgent help (see below)
When to seek urgent help
If you or someone you know is in crisis or having thoughts of self-harm, please contact one of these supports immediately: HSE Live on 1800 700 700, Samaritans on 116 123 (free, 24/7), Pieta House on 1800 247 247 (suicide prevention), Aware on 1800 80 48 48 (depression and bipolar support), or attend your nearest emergency department. For under-18s: Childline on 1800 66 66 66.
Causes and contributing factors
Mental-health concerns rarely have a single cause. Contributing factors per NICE include: genetic predisposition (family history), life stressors (bereavement, relationship breakdown, financial pressure, job loss), trauma history, physical illness, hormonal changes (postnatal, menopause), substance use, sleep disruption, and chronic isolation. Awareness of triggers helps prevention.
Treatment options
Effective treatment usually combines several elements per NICE and Irish College of General Practitioners guidance:
- Psychological therapy — Cognitive Behavioural Therapy (CBT) has the strongest evidence base. Counselling, mindfulness-based therapies, and interpersonal therapy also help. HSE Counselling in Primary Care provides free access for medical card holders
- Medication — selective serotonin reuptake inhibitors (SSRIs like sertraline, escitalopram) are first-line for moderate-to-severe depression and many anxiety disorders. Typical onset of benefit is 4–6 weeks
- Lifestyle interventions — regular sleep, exercise (strongest non-medication evidence base), social connection, reducing alcohol, structured routine
- Crisis support and safety planning for higher-risk situations
- Referral to specialist services — community mental-health teams, psychiatry, addiction services where indicated
Self-care and lifestyle
Maintain regular sleep — irregular sleep significantly worsens both mood and anxiety. Aim for 30 minutes of moderate exercise most days. Limit alcohol (a depressant). Stay socially connected even when it feels difficult. Limit doom-scrolling. Practise grounding techniques (5-4-3-2-1, box breathing) for acute anxiety. The HSE mental health resources page has structured self-help materials.
Frequently asked questions
Can an Online Doctor prescribe antidepressants?
Yes — for adults with depression or anxiety disorders where medication is clinically appropriate. The Online Doctor will take a structured history, assess severity using validated tools, screen for contraindications, and arrange follow-up. We follow NICE and ICGP guidance.
How long do antidepressants take to work?
Most patients begin to notice benefit at 2–4 weeks, with fuller effect by 6–8 weeks. Side effects (nausea, sleep changes, sometimes early anxiety increase) often appear in the first 1–2 weeks and usually settle. Don't stop medication suddenly — discuss any concerns with your doctor.
Is my consultation confidential?
Yes — all consultations are strictly confidential under the Medical Council's Guide to Professional Conduct and Ethics. Nothing is shared with your treating doctor without your explicit consent. Narrow exceptions apply in specific situations involving serious risk of harm.
What if I'm not sure what's wrong?
You don't need a label to start a conversation. An Online Doctor consultation can help you make sense of what you're experiencing and outline options — therapy, medication, lifestyle changes, or simply check-in over time.
Sources: HSE.ie, NICE CKS Depression / Anxiety, ICGP, College of Psychiatrists of Ireland. This page is for general information and is not a substitute for individual medical advice.
What an initial consultation looks like
A 20-minute confidential video call. The Online Doctor will use validated tools (PHQ-9 for low mood, GAD-7 for anxiety) to assess severity, ask about your history, and agree the most appropriate next step — which may be lifestyle change, talk therapy referral, medication initiation or review, or onward psychiatric referral.
- Call 112 or 999
- Samaritans: 116 123 (free, 24/7)
- Pieta House: 1800 247 247 (free, 24/7)
- Text HELLO to 50808
What we will not do online
- Acute psychiatric crisis assessment — needs face-to-face care
- Initiate antipsychotics or controlled mood stabilisers
- Manage active suicidal ideation as the only point of contact
We are an entry point and ongoing support — not a replacement for crisis services or specialist psychiatry where needed.
What we help with
Anxiety & low mood
PHQ-9 / GAD-7 assessment, lifestyle advice, medication review.
Sleep & burnout
Sleep hygiene, short-term medication where appropriate, work-stress.
Onward referral
Psychotherapy referral, psychiatry referral, occupational health letter.
Frequently asked questions
Will my employer or insurer find out?
Can you prescribe antidepressants?
How long is the consultation?
Can I get a referral for therapy?
Is online consultation effective for mental health?
How much does it cost?
Speak with an Online Doctor today
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