1

Introduction

By accessing or using the services provided via www.doxoncall.ie, you agree to be legally bound by these Terms and Conditions, together with our Privacy Policy and any additional policies referenced herein.

References to "we", "us", or "our" refer to doxoncall.ie, operated in the Republic of Ireland. References to "you" or "your" refer to the user, patient, or member of the Platform.

⚠ Important We have taken reasonable care in the development and presentation of this website. However, errors may occur, and we accept no liability for such errors to the fullest extent permitted by law. If you do not agree with these Terms, you must not use the Platform.
2

Regulatory Status & Governing Law

The Platform operates in accordance with Irish law and applicable EU legislation. All healthcare professionals providing services via doxoncall.ie:

  • Are registered with their relevant Irish regulatory bodies
  • Practice in accordance with Irish Medical Council (IMC) guidance

These Terms are governed by Irish law, and you submit to the exclusive jurisdiction of the Irish courts.

3

Nature of the Platform

doxoncall.ie is an online healthcare platform facilitating access to non-emergency telemedicine services, including:

  • Video consultations
  • Telephone consultations
  • Prescription services
  • Medical certificates
  • Referral letters
  • Health plans and test kits (where applicable)
Please Note doxoncall.ie acts as a facilitating platform and billing agent. It does not provide emergency services and does not replace your Online Doctor or hospital care. Healthcare professionals act as independent practitioners and are solely responsible for clinical decisions.
4

Eligibility, Residency & Declarations

By using doxoncall.ie, you confirm that:

  • You are 18 years or older, or a legal guardian acting for a minor
  • You are resident in the Republic of Ireland
  • You are registering only for yourself
  • All information you provide is true, accurate, and complete
  • You will keep your login credentials confidential

Separate Appointments Per Patient

Each appointment booked via doxoncall.ie is valid for one patient only. A separate appointment must be booked for each individual patient, including family members or dependants. Medical prescriptions and consultations cannot be shared, combined, or transferred between patients. We reserve the right to verify identity at any time.

5

Medical Emergencies

🚨 doxoncall.ie must not be used for acute emergencies. Call 112 or 999 immediately if you or someone experiences any of the following:
  • Chest pain
  • Breathing difficulties
  • Uncontrolled bleeding
  • Major burns or wounds
  • Severe trauma
  • Fall
  • Loss of consciousness
  • Stroke or heart-attack symptoms
  • Severe allergic reactions
  • Acute confusion or seizures
6

Online Consultations

6.1 Booking & Access

  • Consultations must be pre-booked
  • Payment is required in advance
  • Confirmation is issued by email once payment is received
  • Consultations are conducted via secure video or telephone where appropriate

6.2 Technical Requirements

You are responsible for ensuring:

  • Adequate internet connection
  • Functional camera and microphone
  • Privacy and confidentiality
  • Punctual attendance
⚠ Please Note Failure to meet these requirements does not entitle you to a refund.

6.3 Attendance

  • Providers may open the consultation room up to 5 minutes early
  • A 15-minute grace period applies
  • Failure to attend within this time results in termination of the appointment without refund
7

Minors

  • Patients under 18 may only be consulted with parental or legal guardian consent
  • A parent or guardian must be present during the consultation
  • Mental health assessments for patients under 18 are not provided
8

Clinical Responsibility & Patient Obligations

You agree to:

  • Provide complete and accurate medical information
  • Disclose all relevant symptoms, allergies, history, and medications
  • Follow medical advice as provided
  • Inform your Online Doctor of treatments or prescriptions issued
  • Report adverse reactions promptly
⚠ Liability Notice Clinical decisions are based solely on the information you provide prior to and during the consultation. doxoncall.ie accepts no liability where harm arises from incomplete, inaccurate, or misleading information supplied by you.
9

Limitations of Online Care

Due to the absence of physical examination, we cannot safely manage certain conditions, including but not limited to:

  • Emergency conditions
  • Chest pain or severe shortness of breath
  • Pregnancy-related issues
  • Breast or testicular lumps
  • Ear pain, discharge, or hearing loss
  • Eye pain or visual problems
  • Major burns or wounds
  • Severe headaches or neurological symptoms
  • UTIs in children, males, or pregnant women
  • Sexually transmitted infections
  • Infants under 1 year with fever over 38°C
  • Certain mental health conditions (especially under 18s)
If care cannot be safely provided online, this will be explained and you will be advised to seek appropriate in-person care from your Online Doctor or Emergency Department.
10

Medications & Prescriptions

10.1 General Rules

  • Prescriptions are issued solely at the doctor's discretion
  • A consultation does not guarantee a prescription
  • Prescriptions are sent only to pharmacies in the Republic of Ireland
  • Medications are for personal use only and must not be shared
  • Depending on your symptoms and any request for a prior or repeat prescription, your doctor may ask you to provide details of your pharmacy and your registered GP, and may share and confirm relevant information with your GP and pharmacist where necessary.

10.2 What We Can and Cannot Prescribe

Whether any medicine is prescribed is always a clinical decision for the doctor, made only after an appropriate assessment. A consultation never guarantees a prescription.

Medicines we may prescribe only after clinical assessment (and only where suitable for remote care) include everyday treatments such as antibiotics and skin, respiratory and women’s-health medicines and, subject to eligibility, screening and monitoring, antidepressants (SSRIs) for anxiety, hormone replacement therapy (HRT), weight-management medicines, and — in strictly limited circumstances — a short course of a sleeping tablet.

We never prescribe on this platform, in any circumstances:

  • Schedule 2 and Schedule 3 controlled drugs (for example morphine, oxycodone, methylphenidate)
  • ADHD stimulant medicines
  • Any medicine to treat an existing dependence, or to support withdrawal or tapering
  • Any medicine the doctor judges unsafe to prescribe without an in-person examination or ongoing specialist oversight

We prescribe the following only in strictly limited circumstances, and never at a first consultation:

  • Schedule 4 controlled drugs — for example a short course of a sleeping tablet, or a benzodiazepine such as diazepam, where clinically justified
  • Codeine-containing painkillers and tramadol — as a short course, or as a renewal where you provide valid proof of a prior prescription (see 11.2)

In every such case: a small quantity, no repeat, a shorter prescription validity (around 28 days), and we may contact and share the prescription with your GP. Requesting a controlled drug by name is not a reason to prescribe it. We do not prescribe controlled drugs to anyone with a current or past dependence, or where there are signs of misuse or diversion.

These lists are not exhaustive and our clinical policies may change. If a request cannot be met, the doctor will explain why and, where appropriate, suggest a safer alternative or advise you to see your own GP.

10.3 Repeat Prescriptions

Repeat prescriptions require a new consultation or approved prescription request. A doctor may request evidence of prior prescription or previous use of the requested medication before issuing any repeat prescription. Issuance of any repeat prescription remains entirely at the doctor's clinical discretion.

10.4 Weight-Management (GLP-1) Medicines

Weight-management medicines (such as semaglutide/Wegovy or tirzepatide/Mounjaro) are prescribed only where you meet the medical eligibility criteria (including a qualifying body-mass index), pass a safety and eating-disorder screening, and can verify your height and weight. Treatment requires ongoing monitoring and regular review, is not suitable for everyone, and weight is commonly regained if it is stopped. We do not prescribe Ozempic for weight loss (it is licensed in Ireland for type 2 diabetes only), and we do not supply medicines from unlicensed or online sources — you should never use these.

We do not prescribe these medicines to anyone under 18, to anyone with type 1 diabetes, to anyone who is pregnant, breastfeeding or actively trying to conceive, to anyone with a current or past eating disorder, or where there is a personal or family history of medullary thyroid cancer or multiple endocrine neoplasia type 2.

The body-mass-index thresholds we apply are 2.5 kg/m² lower for people of South Asian, Chinese, other Asian, Middle Eastern, Black African or African-Caribbean family background, reflecting higher cardiometabolic risk at the same BMI.

If you take an oral contraceptive, tirzepatide (Mounjaro) can make it less reliable. You will be advised to use an additional method of contraception for a period after starting treatment and after each dose increase. If you are planning a pregnancy, tirzepatide should be stopped at least one month, and semaglutide at least two months, beforehand.

Treatment is reviewed against progress. If you have not lost at least 5% of your body weight over the expected period, treatment is normally stopped rather than continued. Tell any surgeon or anaesthetist that you are taking one of these medicines before a planned procedure.

10.5 Self-Assessment Tools

Our website may offer self-check or eligibility tools (for example symptom or suitability questionnaires). These are for general information only. They are not a medical diagnosis, do not create a doctor–patient relationship, and do not entitle you to any particular prescription or outcome. Only a doctor, after a consultation, can assess you and decide on treatment.

10.6 Menopause and Hormone Replacement Therapy

HRT is prescribed only after an assessment, and only where it is suitable for remote care.

Information you must be able to provide. We cannot prescribe HRT without a recent blood-pressure reading (a home or pharmacy reading is acceptable), your height and weight, your smoking status, the date of your last period, and your cervical screening status. If you cannot provide these, the consultation cannot result in an HRT prescription.

Blood pressure. If your blood pressure is 160/100 or higher we will not prescribe HRT until it has been managed, and will ask you to see your GP first.

When we will not prescribe, and will refer instead. We do not prescribe systemic HRT where there is current, past or suspected breast cancer, another known or suspected oestrogen-dependent cancer, or another absolute contraindication identified during the assessment. These need your GP or a specialist menopause clinic.

Age. If you are under 40 with menopausal symptoms we will not prescribe remotely — this may indicate premature ovarian insufficiency, which needs investigation and specialist input. Between 40 and 45, blood tests may be required before we can start treatment.

How we prescribe. Patches, gels and sprays (transdermal HRT) are our default route. We do not prescribe testosterone on this platform. HRT requires ongoing review, normally at least annually. HRT is not a contraceptive.

10.7 Isotretinoin (Roaccutane)

Isotretinoin is provided through a dedicated consultation with a doctor who holds a postgraduate qualification in dermatology. It is normally considered only where acne is severe or scarring and has not responded to prescription creams and a course of antibiotics.

Pregnancy — read this before booking. Isotretinoin causes severe harm to an unborn baby and must never be taken in pregnancy. If you can become pregnant, reliable contraception and pregnancy testing before, during and after the course are conditions of treatment, not suggestions. If you are unwilling or unable to meet them, isotretinoin cannot be prescribed to you.

This is a monitored treatment, not a one-off prescription. It requires blood tests before starting and during treatment, regular review appointments, and a course that normally runs over several months. Prescriptions are issued in limited quantities with a short validity, and continuing treatment depends on attending the reviews.

Mental health. Tell the doctor about any history of depression, anxiety or mood change before starting, and report any change in mood promptly during treatment.

The doctor may conclude that your acne does not require isotretinoin, or that you need assessment by a consultant dermatologist instead. Booking this consultation does not guarantee that isotretinoin will be prescribed.

11

Controlled Drugs

11.1 Prescribing Conditions

Some medicines are “controlled drugs” under the Misuse of Drugs Regulations 2017. Where a controlled drug (for example a short course of a Schedule 4 sleeping tablet) is clinically appropriate, it is prescribed only under strict conditions: never at a first consultation, only in a small quantity, with no repeat, and typically valid for a shorter period (around 28 days). We may contact, and share the prescription with, your GP. Requesting a controlled drug by name is not a reason to prescribe it, and such requests may be declined. We do not prescribe controlled drugs to anyone with a current or past dependence, or where there are signs of misuse or diversion.

12

Sick Notes & Medical Certificates

Item Details
Backdating Not backdated except in exceptional circumstances
Extensions Cannot be issued based solely on a prior consultation — requires new clinical assessment
Maximum Duration 7 days
Free Period If requested during or within 36 hours of consultation
Fee After Free Period €10
Diagnoses Employer sick notes do not include diagnoses
Sick Note & Fit-to-Work Certificate These certify opposite things — that you are unfit, and that you are fit to return — and each requires its own clinical assessment. They cannot be issued from the same consultation. Obtaining both requires two separate appointments and two separate clinical reviews, on separate occasions. Booking a single consultation intending to obtain both does not entitle you to a refund.
Insurance & Travel Claim Reports Where you consulted us during an illness, we can provide a written medical report for a travel or other insurance claim, based on that consultation. This is a paid service, separate from the consultation itself.
What a Report Can Confirm The date and type of your consultation, the symptoms you reported, the doctor’s clinical impression, and the advice or treatment given — as recorded at the time.
What a Report Cannot Confirm Our consultations are remote, so no physical examination is carried out and no examination findings can be reported. We are not your general practitioner and hold no prior medical records, so we cannot state whether a condition was pre-existing.
Retrospective Certification We can only report on a consultation that actually took place during the relevant illness. We cannot certify an illness, or fitness or unfitness to travel, for any date or period that was not assessed by us. Booking a consultation after the event in order to obtain such a certificate does not entitle you to one, nor to a refund.
Insurers’ Own Forms Where your insurer requires its own form to be completed, we will do so only where we consulted you during the relevant illness, and only in respect of the matters set out above. Sections requiring a physical examination, your prior medical history, or an opinion on a period we did not assess will be marked as not applicable to a remote consultation.
Accuracy of Reports A report states only what the treating doctor can support from the clinical record. Wording will not be altered to improve the prospects of a claim, and a request to do so may be declined.
Report Fees & Outcome The fee is payable for the preparation of the report, not for any particular outcome. Each insurer applies its own criteria and we cannot guarantee that a report will be accepted.
Consent & Release Medical information is released only with your explicit consent. Reports are issued to you, to forward to your insurer, unless you direct us otherwise in writing.
13

Payments

  • All prices are displayed in advance
  • Payment is taken in full at the time of booking
  • You authorize the use of the payment method provided
14

Cancellation, Rescheduling & Refunds

In short: cancel more than 6 hours before your appointment and you are refunded in full. After that, or once the consultation has happened or a prescription or certificate has been issued, the fee is not refundable. If something went wrong on our side — the consultation did not take place, or a document was issued in error — your statutory rights are unaffected and you should contact support.

Patient Cancellation

  • Free cancellation 6 hours or more before consultation
  • No refund within 6 hours of the consultation
  • Non-attendance results in no refund
  • No refund where an appointment was booked for the purpose of obtaining a controlled-drug prescription and the doctor declines to issue it — controlled drugs are never prescribed on this platform
  • No refund once a prescription, medical certificate or fitness certificate has been issued, or once the consultation has taken place. This applies where you have changed your mind, are dissatisfied with the clinical outcome, or the document does not say what you had hoped. This does not affect your statutory rights where the service was not supplied with reasonable care and skill — for example where the consultation did not take place, or a document was issued in error.

Provider Cancellation

  • You may reschedule or receive a full refund

Refund Processing

  • Refunds are issued to the original payment method
  • Processing time: 1–10 working days
⚠ Cooling-Off Period By purchasing consultation services, you acknowledge that services begin immediately and you waive the statutory 14-day cooling-off period, except where refunds are expressly permitted.
15

User Behavior Policy

Abusive, threatening, discriminatory, or inappropriate behavior will not be tolerated and may result in:

  • Immediate termination of the consultation
  • Removal from the Platform
  • No entitlement to a refund
16

Identity Verification

We reserve the right to request photo identification at any time. Failure to provide valid ID may result in cancellation without refund.

17

User-Generated Content

By submitting content, you grant doxoncall.ie a non-exclusive, royalty-free license to use it for service delivery and promotion, subject to data protection laws. Content must not be illegal, misleading, abusive, or offensive.

18

Intellectual Property

All website content is the property of doxoncall.ie. You may not reproduce or use content for commercial purposes without written permission.

19

Liability & Disclaimers

To the fullest extent permitted by law, services are provided "as is". We are not liable for inaccurate information provided by users, nor responsible for third-party websites or services. Nothing limits liability for death, personal injury, fraud, or statutory rights.

20

Open Disclosure

doxoncall.ie is committed to open and honest communication where unintended harm occurs, in line with Irish open disclosure principles. Apologies do not constitute admissions of liability.

21

Termination

We may suspend or terminate access due to breach of these Terms, safety concerns, legal or regulatory requirements, fraud or misuse. You may terminate your account at any time.

22

Changes to These Terms

We may amend these Terms at any time. Updates take effect immediately upon publication on the website.

23. Communications & Marketing

We will send you service (“transactional”) messages that are necessary to provide your care — for example booking confirmations, appointment reminders, payment and prescription notifications, and secure links to your records. These are part of the service and continue for as long as you use it.

We may also send occasional non-essential messages, such as a request to review your experience, a reminder that a follow-up is due, or an update about our services. You can opt out of these at any time using the unsubscribe link in the email, by asking our support team, or by contacting us at support@doconcall.ie. Opting out of non-essential messages does not affect the service messages needed for your care.

24. Your Patient Portal & Documents

Documents issued to you (such as prescriptions and certificates) are generated electronically. Prescriptions are sent securely to your chosen pharmacy, so you do not normally need to bring a copy yourself. You can view your bookings and documents in your secure patient portal, reached from the links in your confirmation and reminder emails, or by requesting a fresh secure link from the patient-portal page. Any patient copy of a prescription you download is watermarked “patient copy” and is for your reference only. Keep your portal links private — they give access to your personal health information.

Questions or Concerns?

If you have any questions about these Terms and Conditions, please don't hesitate to get in touch with our support team.

📧 support@doconcall.ie