Privacy Policy

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Information you voluntarily provide when booking a consultation or contacting us, such as:

• Name
• Email address
• Phone number
• Address
• Appointment details
• Any information submitted through contact forms

b. Health-Related Information

As an online medical service, if you submit details related to your health, symptoms, or medical history, this information is handled confidentially and securely in compliance with medical data protection laws.

c. Automatically Collected Information

When you visit our website, we automatically collect IP address, browser type, device information, pages visited, and cookies. This helps us improve website performance and user experience.

2. How We Use Your Information

We may use the information we collect to:

• Provide and improve our medical services (Video & Audio Consultations).
• Respond to inquiries and support requests.
• Process appointments and issue prescriptions or medical certificates.
• Send appointment updates or important notifications.
• Improve our website experience.
• Ensure safety, security, and compliance.

We do not sell your personal information to anyone.

3. Cookies And Tracking Technologies

Our website uses cookies to remember user preferences, analyze website traffic, and improve website performance. You can disable cookies anytime through your browser settings, but some features of the platform may not work properly.

4. Sharing Your Information

We only share your information in the following cases:

• With trusted service providers (e.g., pharmacies for prescriptions, secure payment processors, and hosting services).
• When required by law or legal authority.
• To protect our company, users, or the public.
• With your explicit consent.

We never share your health-related information without permission unless legally required.

5. Data Protection And Security

We use industry-standard security measures to protect your data, including:

• Secure Patient Portal for all consultations.
• Secure servers.
• Encryption where applicable.
• Strict access controls.

However, no online system is 100% secure. We take all reasonable steps to protect your information.

6. Your Rights

Depending on your location (and under GDPR regulations), you may have the right to:

• Access the personal data we hold.
• Request corrections or deletion.
• Withdraw consent.
• Opt out of communications.

To exercise these rights, please contact us at support@doxoncall.ie.

7. Links to Third-Party Websites

Our website may include links to external websites. We are not responsible for their privacy practices. Please review their policies before providing any information.

8. Children’s Privacy

Our website and services are not intended for children under 18 without parental supervision. We do not knowingly collect information from children directly. If we learn that a child’s data was collected without guardian consent, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.